"Social media is fueling citizen expectations of immediate information and government interaction. As social media skills are becoming well honed, the value of this collaborative technology is maturing, especially when it is used to enable open transparent government and to facilitate the government mission of service delivery. The communication technologies of social media are enabling citizens to take a proactive role in government."
Download the IDC Government Insights Analyst Connection, sponsored by GovDelivery, to hear more from IDC Government Insights
Optimizing the Value of Social Media to Deliver Smart Government
Download this analyst report to learn more about delivering smart government